iN2L + LifeLoop | One Mission. One Solution.

Onboarding Specialist

May 09, 2022

At LifeLoop we pride ourselves on being customer centric. We strive to provide the best customer experience and we hire accordingly! If you love being part of a team environment, helping others and being organized you will fit right in! LifeLoop is a fast-growing SaaS company that is continually adding to its team, providing ample opportunity to grow with it!

The Onboarding Specialist role is responsible for all new customer training as well as any ongoing training. This position oversees educating the users on LifeLoop whether that is through trainings, learning courses or keeping all LL education materials up-to-date and accurate. This individual will have a revolving door of new incoming customers and will be responsible for transitioning the customer after their implementation/onboarding period to support and the assigned Customer Relationship Specialist in a healthy state.

As part of the Customer Success Team, this position will be cross trained on all facets of customer success during onboarding. This will include being trained on Implementation and Support.

Required Knowledge, Skills, and Abilities

Customer service – a good portion of the Onboarding Support Specialist’s day will be interacting with customers through 1:1 training. Providing that “next level” of customer service and training is where LifeLoop stands out. Personal qualities needed to do so include, but are not limited to:

  • Providing valuable guidance and recommendations on product usage
  • Showing empathy
  • Possessing a calm demeanor
  • Ability to educate and communicate clearly and concisely.
  • Ability to answer questions quickly and efficiently.
  • Be comfortable on video during trainings and be able to think on the fly.

Computer Literacy - required to learn and become proficient with internal systems and the LifeLoop Platform. Some frequently used systems include Microsoft Excel, Word, SharePoint, Zoom, Canva, Camtasia, and Google docs.

Teamwork - this job involves working closely with colleagues towards shared company and team goals, so must work well with others.

Communication skills – should be strong communicators, as will need to be in constant communication with the customer, the QAs, and their other team members.

Problem-solving skills – need good decision-making and problem-solving abilities to help identify software issues or user errors and provide clear and timely follow-ups to resolve.

Self-Starter – minimal guidance for some tasks may be provided so a pro-active, self-starter is a key quality.

Writing Skills – ability to create detailed training documentation that is clear, concise, and grammatically correct. Additionally, possess strong proofreading skills.

Responsibilities

  • Conducting all Customer Trainings(Includes initial onboarding training and monthly refreshers.)
  • Will help conduct LifeLoop University Beginner and Pro Courses (Monthly Webinar Trainings open to all customers.)
  • Utilize Mailchimp to create monthly customer communication emails.
  • Help keep all LifeLoop Learning Community documents, FAQs, and Videos up to date and relevant as the LifeLoop platform changes. This will include curation of documents as well as proofreading and editing.

Got Questions? We have answers!

We're always looking for talented pros to join our team, so if this sounds like the place for you, we want to talk.

careers@ourlifeloop.com