COVID-19: Our Commitment to You

Customer Support Specialist

December 13, 2021

Must live in greater Omaha area and/or be willing to commute.

At LifeLoop we pride ourselves on being customer-centric. We strive to provide the best customer experience and we hire accordingly! If you love being part of a team environment, helping others and being organized you will fit right in! LifeLoop is a fast growing SaaS company that is continually adding to its team, providing ample opportunity to grow with it!

The Customer Support Specialist role is responsible for providing support for all LifeLoop users (staff, residents and family). This position requires excellent troubleshooting skills with precise and quick responses. They will work closely with the QA (Quality Assurance) product team to troubleshoot and resolve any issues beyond their control and effectively communicate outcomes.

As part of the Customer Success Team, this position will be cross-trained on all facets of customer success during onboarding. This will include being trained on Implementation, Onboarding and Customer Relationships.

Responsibilities

  • Answering and troubleshooting all support inquiries via emails for all users.
  • Answering and troubleshooting all support inquiries via calls for all users.
  • Documenting all support touchpoints.
  • Replying to all incoming feedback.
  • Documenting all feedback.
  • Communicating effectively with the product QA team.
  • Communicating effectively with the Customer Relationship Specialists.

Got Questions? We have answers!

We're always looking for talented pros to join our team, so if this sounds like the place for you, we want to talk.

careers@ourlifeloop.com